Question 1

How can I track my order?

Accepted Answer

Once your order is dispatched, you will receive an SMS from Omniva or DPD with your tracking number and pickup code.

Question 2

Is the packaging discreet?

Accepted Answer

Yes. We use 100% neutral packaging (plain boxes/envelopes). There are no logos or content descriptions on the label.

Question 3

How long does delivery take?

Accepted Answer

We dispatch orders within 24 hours. Delivery within Latvia typically takes 1-3 business days.

Question 4

Why is the payment processed via Mercuryo?

Accepted Answer

Mercuryo acts as a secure privacy bridge. It allows you to pay with a card while keeping your bank statement private (showing only a digital purchase).

Question 5

Is the VOZOL GEAR rechargeable?

Accepted Answer

Yes, it features a USB-C port. A full charge takes approximately 45 minutes.

Question 6

How long do 50,000 puffs last?

Accepted Answer

For an average user, it lasts 3-5 weeks. Heavy usage may reduce this timeframe.

Question 7

Are these products original?

Accepted Answer

Yes, we guarantee 100% authenticity. All devices come directly from the manufacturer.

Question 8

Can I return a product?

Accepted Answer

Due to hygiene reasons, we cannot accept returns on opened products.

Frequently Asked Questions

Shipping & Delivery

Payment & Security

Product & Usage

Returns & Issues

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